Company Overview |
Introducing new technology or a new information system to a healthcare facility can cause undue stress in the office. You need someone that can take that pressure off the office and keep processes running smoothly and efficiently. PHS can do that for you. PHS has an abundance of experience with healthcare information system projects such as the NYS and VT Immunization Information Systems, Statewide Perinatal Data System, Neonatal Intensive Care Unit Systems, and Vaccine Management System. Working with over 600 provider sites across NYS over the past eight years has established trusting relationships, which is a necessary component to introducing a new information system. PHS is pleased to offer services in project management, implementation and training, and help desk support. Project Management Project Management is a critical role in the development and implementation of healthcare information technology solutions. PHS is skilled at managing all aspects of an information system project so that the end result is delivered on time and within budget. The methodology that we use helps us produce clear project objectives, allocate resources appropriately, and establish responsibilities and risk management processes. Project planning and tracking is also used to meet important project deadlines. Implementation and Training PHS is a long term partner with customers when it comes time to implement and train on new or existing software applications. We play the primary role in the deployment and training of applications we create for our customers. In addition, we have been the primary trainers on other healthcare information systems such as NYSIIS. When a healthcare company, vendor or medical group is in need of implementing a new application or process in the office, PHS is ready to assist. Our account services team has the necessary implementation tools and training methods ready to keep the business running efficiently.
PHS offers a number of different training options including: As part of the training services package, training materials will be developed and provided by PHS as required in the work plan. Help Desk Support After implementation and training, the ongoing support process ensures that the client maximizes the functionality of the software. We operate a help desk and have an account services team providing friendly and knowledgeable support Monday through Friday from 7:30 am to 5:00 pm (EST). Through our helpdesk software, the account services team tracks all support tickets to expedite resolution to any reported problem, question or concern. Problems will be directed to the right person for a quick turn around time, ensuring our customers do not experience any down time. Our team customizes a work plan to ensure customers are adequately supported after training. The following help desk options are available to all of our customers.
• Phone Support via Toll Free Number Our team goes above and beyond supporting our customers; we develop a relationship. The customer always comes first. |